Patient Information

New Patient Experience

As a new patient, we are concerned about your oral health, since dental health impacts your whole life. We are a patient-centric dental office in Kelowna and our goal is to continue to improve on the patient experience at the dentist. In order to provide the best service possible we place a heavy emphasis on our own continuing education and staying up-to-date with what is new in dentistry. We have a passion for learning and bringing new services and treatment options to our Kelowna dental office so that our patients will have choices!

Although our values weigh heavily on the importance of oral health, we realize that this isn’t the #1 priority for everyone at every point in their lives. Our goal is to help educate and help you do what you can, when you can, so that you get the best possible care over time.

Your Insurance Form

If you have dental insurance, please take the time to complete the following paperwork and bring it along to your first appointment. This will allow us to directly bill your insurance provider, simplifying your appointments and facilitating each procedure at our office.

New Patient Form

Please take the time to complete this form, which will provide us with all the details necessary to supply you with a personalized treatment program. Bring this with you to your first appointment, we will review your responses to assess you current and past dental health for your ongoing dental care at Okanagan Smiles!

Kid’s Health History Form

For children up to the age of 12, we require a health history form to be completed by their parent or guardian prior to their first appointment. We would like to develop a treatment plan that is specific to your child’s special case, and this will allow us to shape their smile for decades to come!

Credit Card Authorization

This will allow us to directly bill you through your credit card.

Financial Policy

We understand that everyone’s financial situation is different. For this reason, we have worked hard to provide you with a variety of payment options to help you receive the dental care you need and deserve.

Patient Agreement

This Patient Agreement contains important information about your dental treatment at Okanagan Smiles (Dr. Vikram Grewal and associates).

After Care

Everyones body responds differently to dental treatment. Occasionally, this will result in some soreness or tenderness in your gums, teeth, and jaw. This response will likely only last for a few days and can be comforted with headache medications, for example Ibuprofen or Tylenol.

See Post Care Guides for:

Frequently Asked Questions

Cost of Services

Q: How much will it cost to fix my tooth?

A:

A lot of us want to know how much it will cost to get a great smile, or to just fix a tooth.

The best option is to have a diagnosis first, then your range of options and the prices for each will be provided.

We stick very close to the range set out in the British Columbia fee guide from the British Columbia Dental Association. For example, fillings will cost anywhere from $129 – $487 depending on which tooth and how many surfaces are involved in the filling.

The best guideline is to get a professional diagnosis for any dental treatment so that fee quotes can be realistic to your specific case.

Q: Do you accept dental insurance?

A:

We accept most insurance plans at Okanagan Smiles. All policies differ in deductibles, annual maximums, payment schedules, allowable fees, etc. It is important for you to be familiar with your plan. To find out what exactly your plan covers, please check your plan information that your insurance company sent to you, or contact your insurance company directly.

Please keep in mind you are responsible for your total obligation should your insurance company deny a claim, delay payment for 60 days, or if benefits are less than you anticipated.

Q: I am going to purchase a dental insurance plan. Is there a plan you recommend?

A:

Choosing the right dental insurance can be overwhelming. Everyone recognizes the need for dental insurance, but too often people overlook regular exams and early treatment. However, when you wait until a dental problem becomes serious, it is bound to cost you more in cost and oral health. The first step to avoiding costly dental bills is to start seeing a dentist regularly.

Dental plans usually cover a wide range of services, including: preventative care (basic), emergency care, and other major procedures such as crowns, root canals, and dentures. Dental plans pay either a fixed amount for a specific procedure, or a percentage of the cost.

To take full advantage of your dental benefits plan, visit the dentist regularly and get the preventative care you need to keep your mouth healthy. Follow the treatment plan you and your dentist have developed. Do your dental homework, brush and floss regularly and maintain a regular schedule of oral examinations and teeth cleanings.

Below are three examples of plans:

Good:

  • 70% minor coverage. No major coverage.
  • $25/$50 per year.
  • Limit $750 year.
  • Recall/Polish/Fluoride/Bitewings, 1 per cal year.
  • Scaling/Root planning 6 units (1.5 hours) per calendar year.
  • Full-mouth series of x-rays, 1 every 5 yrs.
  • Complete Exam with cancer screening – not covered
  • Bonded Amalgam equivalent (will pay the cost for amalgam only).

Better: 

  • 80%/50%/50% (basic/major/braces)
  • $2000 Maximum.
  • Recall/Polish/Fluoride/Bitewings, 2/cal yr
  • Scaling/Root Planning 12 units cal yr
  • No deductible
  • X-rays/Complete Exam 1 every 3 yrs
  • Composite on molars.
  • Follows current British Columbia fee guide.
  • 50% Braces up to $1500 in lifetime.

Best:

  • 100%/80%/60% (basic/major/braces)
  • No deductible
  • No money maximum.
  • Recall/Polish/Fluoride/BW’s 2 year.
  • Scaling/Root Planing 16 units per calendar year.
  • X-rays/Complete exam, 1 every 2 years.
  • White fillings on molars.
  • Follows current BC fee guide.
  • 60% of braces up to $3000 in lifetime

INSURANCE COMPANY WEBSITES

Child Services

Q: Are children welcome at Okanagan Smiles Dentistry?

A:

Children are always welcome. We have designed a special area in the reception dedicated to entertaining children.  We have an office iPad and television to keep kids entertained, or they may pick up a book and read it on the indoor grass!

Q: When should your child have their first dental exam?

A:

Your child should have their first dental visit when their first tooth erupts. The visit will introduce your child to our office and staff to get them comfortable with their surroundings, then the dentist will examine their mouth. Cavity prevention tips will be discussed to give your child a healthy mouth. We believe in building a foundation of oral health for children, so they will continue these habits for decades to come!

Q: How often should a child see the dentist?

A:

The American Academy of Pediatric Dentistry recommends a dental exam at least twice a year for most children. The frequency will depend on their risk of dental cavities, so let us talk about this topic together.

 Book an appointment now with Okanagan Smiles

Okanagan Smiles is waiting eagerly to hear from you – let us help create a perfect smile for you and your loved ones! Our office is located conveniently in the centre of Kelowna, with a growing team of carefully selected dental practitioners. When you contact Okanagan Smiles, you can feel confident that we have your best interests at heart when you step through our doors.